Product Description
Why Do I need This?
Consumer Priority Service Extended Protection plans provides you with easy protection from potentially high future repair costs. Planning ahead and taking action now can save you the stress of dealing with unqualified services should your product become defective. Saving time and money is in everybodys best interests. We are here for you. What is Covered?
CPS Protection Plans are extensions of your manufacturers written warranty a few added bonus features. Any malfunctions that would normally be covered within the terms and conditions of the original written warranty would be covered through the life of the Consumer Priority Service Extension. Our Shield Means You're Protected. Benefits of owning a Consumer Priority Service Plan Nationwide Service
Consumer Priority Service provides complete coverage across all 48 contiguous states. Peace of Mind
Owning a CPS service plan virtually guarantees that you will get years of use from your product through the duration of the plan. Terms:
The Administrator agrees with the purchaser of the product(s) and this Plan (OWNER), to cover
manufacturers defects in materials and workmanship that are the result of normal usage for a
period specified on your membership card, subject to a maximum coverage period of five (5)
years after the manufacturer warranty has ended. The Plan covers eligible products purchased as
new and manufactured for use in the United States, which at the time of purchase included a
Manufacturers original written warranty valid in the United States providing minimum coverage
of ninety (90) days parts and ninety (90) days labor. The Plan begins on the expiry date of the
Manufacturers Warranty and is between ADMINISTRATOR and the OWNER. This Plan pays
for parts and labor for functional parts. Functional parts are those component parts that are
critical to the performance of the products essential function. Nonfunctional parts are those parts
that are not critical, knobs, handles or cosmetic parts. ADMINISTRATOR will repair or replace
the unit or any parts thereof, as required, subject to these terms and conditions.
ADMINISTRATOR is not obligated to renew your Plan, however, if renewal coverage is
offered, the price quoted will reflect current service costs and the age of the product. For
replacement/exchange plans, we will either replace the Covered Product or settle the claim
monetarily.
Registration:
This plan must be registered properly within 30 days of you invoice date. To register your plan,
visit www.cpscentral.com and click the Register Your Plan button. If you prefer to register by
telephone with a representative please call (800) 905-0443. Failure to properly register this plan
may restrict or eliminate full coverage benefits under this plan.
To Arrange for Service:
Prior approval from Consumer Priority Service is required prior to the start of service. To initiate
a claim please logon to www.cpscentral.com and click the Make A Claim link. Alternatively
you may call the customer service desk at (800) 905-0443. Please have your original bill of sale
and the Plan available so our Customer Service Representative is able to quickly arrange for
service.
General Conditions:
Along with the wording of original equipment manufacturers warranty, the following terms and
conditions will apply:
a. This Plan does not cover failure as a result of: normal wear and tear, misuse, abuse, rust or
corrosion, spilled liquids or foreign objects found inside the equipment; repair of damage or food
loss caused by accident, theft, fire, flood, external causes such as, but not limited to, blown fuses,
inadequate electrical power, water and gas lines beyond the equipment, plugged drains, normal
wear and tear, or any use of the product not authorized by the manufacturer.
b. The maximum liability of this Plan for product replacement or repair shall not exceed the
original purchase price for the product.
c. ADMINISTRATOR reserves the right to repair or replace the covered product with a
comparable feature model of like kind and quality. Product replacement under this Plan will
fulfill this agreement in its entirety and will discharge all further obligations under this Plan and
the Plan shall terminate.
d. This Plan does not cover deterioration of the appearance of the product, any cosmetic part or
finish defects such as paint, porcelain, glass or plastic, dents, scratches, chips, breakage, loss, rust
or peeling.
e. Plan coverage is provided for authorized products only.
f. Any damage resulting from unauthorized replacement parts, improper service or modifications
made to the covered product are not covered by this Plan.
g. If no defect is found (no fault found) or repairs are denied based on the terms and conditions
of the Plan, the Plan owner will be responsible for all costs incurred.
h. Replacement of batteries, light bulbs, fuses, filters, print ribbons, print heads including nonremovable
print heads, toner cartridges, drums or any other products with a pre-determined life
expectancy are excluded.
i. Charges incurred for the following items are not covered by this Plan: shipping to and from the
designated service center, set up/removal or installation, reformatting of hard drives and
diskettes, system and software configuration or data recovery.
j. Any loss occurring during the manufacturers Plan is excluded and any loss due to failure to
follow the manufacturers recommended maintenance, specifications or operating instructions
during the term of this Plan is excluded.
k. ADMINISTRATOR and the Federally Licensed Insurance Company are released from all
liability due to indirect, consequential or incidental damages.
l. Any loss resulting from collision with another object or any damage while the product is in
transit is excluded.
m. Any costs and damage related to installation and/or reinstallation of products are not covered
under this Plan except for costs related to installation and/or reinstallation of car audio products.
n. Upon approval by ADMINISTRATOR, this Plan is transferable; to a subsequent owner, or a
new product.
o. The Plan owner may cancel this Plan at any time for any reason within thirty (30) days of the
original purchase date of the Plan and receive a full refund. ADMINISTRATOR may cancel this
Plan for reasons, including but not limited to, misuse of the product, unauthorized modifications
to the product or commercial use of the product. In the event of cancellation by
ADMINISTRATOR (except for non-payment), ADMINISTRATOR will provide the Plan owner
with a pro-rata refund.
p. Any loss resulting from manufacturers recall or rework, regardless of the manufacturers
ability to pay for such repairs, is excluded.
q. If service under the Plan is provided on-site at your location, a person who has reached the
legal age of majority must be present at all times during the service call. Such on-site service will
only be offered if your location is within the authorized service area of an approved provider. In
the case where a product falls outside of this designated radius, it will be the responsibility of the
Plan owner to arrange for transportation of the Covered Product to an authorized service center
at his or her own cost.
r. In the event that a covered product is damaged by lightning or a power surge, coverage under
this Plan will apply, excluding software or data, provided proof that an approved power surge
protector was in use at the time of damage and any additional conditions included herein.
Others:
a. This Plan does not cover charges incurred relating to system and software configuration or
data recovery.
b. We will make every attempt during the troubleshooting process to confirm whether the
problem is related to hardware or software failure.
c. If after service is performed, it is determined that the cause of the problem was software
related including, but not limited to, software errors resulting from improperly functioning or
defective software, computer viruses, or any problems related to customized or proprietary
software, computer games, peripheral equipment, internet access, or USB devices, You will be
responsible for all costs incurred.
d. This Plan provides pixel coverage for video display products based on the manufacturers but
excludes all incidents of burn in regardless of manufacturer coverage.
e. Should parts no longer be available for a Covered Product, ADMINISTRATOR shall be
excused from performance under this Plan and will refund the consumer the cost of the Plan.
f. No Lemon Policy " While covered under this Plan and after the product requires covered
service on three (3) separate occasions for the same component and this product requires a fourth
repair, as determined by our authorized service center ADMINISTRATOR will replace the
product with a product of comparable performance, the value of which may not exceed the
original purchase price. Authorized service repair receipts from three (3) separate repair
incidents must be sent to ADMINISTRATOR in order to qualify for replacement. Product
failures must be covered by the terms and conditions of this Plan. Replacement terms in General
Conditions (c) apply.
g. In the event of mechanical failure of a freezer covered by the terms and conditions of this
Plan, which causes spoilage of frozen foods, ADMINISTRATOR will refund the amount of the
actual loss to a maximum of $250.00 during the term of this Plan.
h. If you have purchased exchange coverage, which is specified, on your bill of sale your product
will be replaced if the failure is covered by the Plans terms and conditions. Replacement terms
in General Conditions (c) apply.
Plan Options:
a. If this is a Lamp Replacement Plan, Consumer Priority Service shall arrange for the
replacement of the Covered Product. If the replacement cost of your bulb exceeds the maximum
coverage allowed under this plan, you shall receive a monetary settlement for the maximum
coverage amount. Coverage for this Plan shall begin on the Date of Purchase of the Covered
Product. This plan covers 2 bulb replacements.
b. If you have added Accidental Coverage to your plan, as indicated on your Membership Card
as well as your Online Account, This Plan shall cover unintentional damages as a result of:
impact or dropping, liquid damage, unintentional physical damage. Accidental Coverage does
not cover intentional damages of any kind to the Covered Product or losses due to theft.
Coverage for this Plan shall begin on the Date of Purchase of the Covered Product.
c. If you have added Commercial coverage to your plan, as indicated on your Membership Card
as well as your Online Account, This Plan shall remain in effect for the Covered Product despite
use in a Commercial Environment for the duration of the plan. Coverage for this Plan shall begin
on the Date of Purchase of the Covered Product.
d. If you have added On-Site Coverage to your plan, as indicated on your Membership Card as
well as your Online Account, This Plan shall include service to be performed in the Owners
home or office if the Covered Product has a retail value over $1,000.00 and weighs more than 50
lbs. If the Covered Product costs less than $1000.00 or weights less than 50 lbs, Consumer
Priority Service shall cover all costs related to shipping the Covered product to and from the
authorized service center. Coverage for this Plan shall begin on the Date of Purchase of the
Covered Product.
e. If you have added Instant Settlement to your plan, as indicated on your Membership Card as
well as your Online Account, This Plan shall include Settlement within 24 hours of claim
approval. Consumer Priority Service shall immediately furnish a check equal to the original
purchase price of the Covered Item. Consumer Priority Service shall also pay for overnight
transport of the check to the Owners address on file. Owner will be responsible to ship the
Covered Product back to Consumer Priority Service. If within 30 days of Claim Settlement the
Covered product has not been received Consumer Priority Service, charges in the amount of the
Claim Settlement will be applied to Owners credit card on file. Coverage for this Plan shall
begin on the Date of Purchase of the Covered Product.
Transfer of Plan
You may transfer your service contract to a new owner of the covered product by emailing notice
of transfer to cs@cpscentral.com or calling (800) 905 " 0443. You must provide Consumer
Priority Service the Serial number, proof of purchase of the service contract, the name, address,
telephone number and email address of the new owner. A transfer fee of $25.00 will apply.
LIMIT OF LIABILITY:
Our liability is limited to the original price of the covered equipment. This agreement will be
terminated at the point total repair costs reach the lower of the original purchase price as
indicated on your bill of sale or the current fair market value of the covered item. |
